Refund policy

Refund & Return Policy – Poplet

At Poplet, we want you to love every little detail. If something isn't right with your order, we're here to help.

1. Return Eligibility

We accept returns only under the following conditions:

You received a damaged, defective, or incorrect product.
The issue is reported within 48 hours of delivery.
The product is unused, unwashed (if applicable), and returned in its original packaging and condition.

Please Note: We do not accept returns or exchanges for:

Change of mind
Ordering the wrong design or quantity
Minor color variations due to screen or lighting differences
Normal wear and tear after use

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect Poplet, please contact us within 48 hours of delivery.

Email us with:

Your Order Number
Clear photos or videos showing the issue
An unboxing video (recommended for faster verification)

Once the issue is verified, we will offer either:

A free replacement, or
A full refund

3. Return Process

Once your return request is approved:

We'll provide return instructions.
Reverse pickup will be arranged where service is available.
If reverse pickup isn't available in your location, you'll be asked to self-ship the product.

Return Shipping

For damaged, defective, or incorrect items, return shipping will be covered by Poplet.
In all other approved cases (if applicable), return shipping costs will be borne by the customer.

4. Refund Policy

Once the returned product is received and passes our quality inspection:

Your refund will be processed to your original payment method.
Refunds usually reflect within 5–7 business days, depending on your bank or payment provider.

5. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Products purchased during clearance, flash sales, or special promotional campaigns (unless received damaged or incorrect)
Products that have been used or damaged after delivery

6. Order Cancellation

Orders can only be canceled before they are shipped.

Once your order has been dispatched, cancellations cannot be accepted.

To request a cancellation, please contact us as soon as possible.

7. Need Help?

If you have any questions regarding your order, returns, or refunds, we're happy to help.

📧 Email: popletstudio@gmail.com

📞 Phone: +91 XXXXXXXXXX

8. Legal Information

Poplet is owned and operated by [Your Company Name], based in India.

For any legal or customer support inquiries, please contact us using the details provided above.

💖 A Note from Poplet

Every Poplet is carefully packed with love before it reaches you. If something isn't perfect, we'll do our best to make it right—because your shopping experience matters just as much as your new favorite phone accessory.