Shipping policy

Shipping Policy – Poplet

At Poplet, we’re committed to delivering your favorite phone accessories safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.
During new launches, festive seasons, or promotional sales, order processing may take slightly longer. If there is a significant delay, we'll keep you informed via email or SMS.

2. Shipping & Delivery

Estimated Delivery Time: 3–7 business days across India.
Metro cities are generally delivered faster, while remote locations may require additional time.
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment.
We may offer Free Shipping on selected products, order values, or during promotional campaigns.

4. Order Tracking

Once your order has been shipped, you'll receive a tracking link via SMS and/or Email.

You can use the tracking link to monitor your shipment in real time until it reaches your doorstep.

5. Delivery Delays

While we work with reliable courier partners, delays may occasionally occur due to:

Courier or logistics disruptions
Weather conditions or natural events
High order volumes during sales or festivals
Incorrect or incomplete shipping information
Local delivery restrictions

While Poplet is not responsible for delays caused by third-party courier services, our support team will always assist you in tracking your shipment.

6. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate before placing your order.

If delivery fails because of:

An incorrect or incomplete address
Recipient unavailable
Refusal to accept the package

Additional shipping charges may apply for re-delivery. Any applicable refund will be processed after deducting shipping and handling charges.

7. Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

If possible, do not accept the package.
Record a clear unboxing video immediately after receiving it.
Contact us within 48 hours of delivery with your order number and supporting photos/videos.

Once verified, we'll arrange a replacement or provide an appropriate resolution.

8. Contact Us

For any shipping-related questions or assistance, please contact us:

📧 Email: popletstudio@gmail.com

📞 Phone: +91 XXXXXXXXXX

💖 From Team Poplet

Every Poplet is carefully packed to reach you in perfect condition. From our desk to your doorstep, we're committed to making your shopping experience smooth, reliable, and delightful.